Ryan the VW Tech
I <3 my bikes
 OfflineColorado Front Range
Semi-Pro
Posts: 936
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« Reply #15 on: May 09, 2012, 04:49:26 PM » |
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They just called me with an update, upon completely disassembling it and fully checking it out I was correct in that it was not a seperated sealed bearing, it was indeed a loose ball bearing. He said they called Specialized and they are sending out a sealed bearing headset to replace it with.... like the bike was spec'd to have to begin with.
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Jewalicious
Moderator CAMBr Board Member
South Board - Secretary
Beer Sooner is Better.....
OfflineDarien IL
Semi-Pro
Posts: 749
Chapter: South
Type: Big Wheel Member
Member Since: 2011
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« Reply #16 on: May 09, 2012, 05:15:10 PM » |
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I love it when a (headset) comes together......
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11 Trek HiFi Plus
02 Trek 8000
95 Manitou HT Comp17 (now SS)
Silver Infiniti FX
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IllinoisRider
CAMBr Board Member
CAMBr North Treasurer
Slow but steady is my way
OfflineDuPage County
Pro
Posts: 1316
Chapter: North
Type: Supporting Member
Member Since: 2008
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« Reply #17 on: May 09, 2012, 07:02:02 PM » |
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Protect your balls people. It's the only way.  |
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I pick bad lines
CAMBr Board Member
CAMBr West Treasurer
OfflineNaperville
Pro
Posts: 3747
Chapter: West
Type: Supporting Member
Member Since: 2007
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« Reply #18 on: May 09, 2012, 08:58:44 PM » |
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Wise words. Wise words.
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rz79
CAMBr Member
Offline
Sport
Posts: 139
Chapter: South
Type: Student Member
Member Since: 2012
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« Reply #19 on: May 11, 2012, 01:06:01 PM » |
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I'm not sure why people feel its ok to only say when they have a positive experience with ANY retailer... I think positive and negative reviews should be expected and even if you don't like what the review says its the right of the consumer to voice their opinion, it's ours to base any validity in it or just shake our heads, move on or comment otherwise. Personally I agree that if you spend TWO THOOOUSAND DOLLARS on anything that doesn't have a motor or computer you should expect TWO THOOOUSAND DOLLARS of piece of mind when it comes to the purchase.
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Ryan the VW Tech
I <3 my bikes
OfflineColorado Front Range
Semi-Pro
Posts: 936
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« Reply #20 on: May 13, 2012, 09:58:37 AM » |
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Another beautiful day I wish I had it  |
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Ryan the VW Tech
I <3 my bikes
OfflineColorado Front Range
Semi-Pro
Posts: 936
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« Reply #21 on: May 15, 2012, 10:32:11 PM » |
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I picked it up tonight, they warrantied the headset and replaced it. I'm glad it didn't cost me anything but their work was a little sloppy, there was grease on the seat post and the head tube the attention to detail isn't there, for example I always try to align the spacers and headset so the logos are symmetrical, they did not. They gave me my bike and said hang on we'll give you your old stem cap and something else back... they didn't replace that, they said one person started on my bike and another finished it so they saw the parts sitting on the bench and weren't sure if they were mine. That inspires a whole lot of confidence in their work this round  In the end it didn't cost me any money, just a solid week of perfect weather where I couldn't commute to work and some frustration, but I'm definitely finished with that shop. I've been very unimpressed with them and they absolutely did not do anything change my opinion, in fact they reinforced it. |
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Kenbenzo
CAMBr Member
 Online
Expert
Posts: 361
Chapter: West
Type: Supporting Member
Member Since: 2012
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« Reply #22 on: May 16, 2012, 06:26:49 AM » |
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Ryan, im not a huge Performance Bike fan but the tech at the Schaumburg store knows what he is doing. I dont remember his name but he is this old crazy guy who has won tons of races and is well known. He loves bikes and does good work. Their prices for service arent bad either.
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Why don't you giive me a call sometime? When you don't have any class.
Niner EMD 9
Specialized Allez Elite
2005 Boston Terrier
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Ryan the VW Tech
I <3 my bikes
OfflineColorado Front Range
Semi-Pro
Posts: 936
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« Reply #23 on: May 16, 2012, 07:47:50 AM » |
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I do my own services unless it's a free maintenance or a warranty repair, but I apreciate the sugestion.
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tihsepa
CAMBr Member
OfflineIllinois
Pro
Posts: 1101
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« Reply #24 on: May 16, 2012, 01:52:54 PM » |
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Ryan, im not a huge Performance Bike fan but the tech at the Schaumburg store knows what he is doing. I dont remember his name but he is this old crazy guy who has won tons of races and is well known. He loves bikes and does good work. Their prices for service arent bad either.
Sorry, any good wrench that works at the "p" store could do better if he was that good. That place sucks. Its on the same list as walmart. |
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Kind of cool.
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Jewalicious
Moderator CAMBr Board Member
South Board - Secretary
Beer Sooner is Better.....
OfflineDarien IL
Semi-Pro
Posts: 749
Chapter: South
Type: Big Wheel Member
Member Since: 2011
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« Reply #25 on: May 16, 2012, 05:42:28 PM » |
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....he is this old crazy guy who has won tons of races and is well known. He loves bikes and does good work..... Performance hired Gary Fisher??  |
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11 Trek HiFi Plus
02 Trek 8000
95 Manitou HT Comp17 (now SS)
Silver Infiniti FX
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tihsepa
CAMBr Member
OfflineIllinois
Pro
Posts: 1101
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« Reply #26 on: May 16, 2012, 06:07:49 PM » |
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Performance hired Gary Fisher?? Maybe, he sold his soul to trek and they killed his line off. Same thing they did to Keith Bontrager and Klein and others. |
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Kind of cool.
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IllinoisRider
CAMBr Board Member
CAMBr North Treasurer
Slow but steady is my way
OfflineDuPage County
Pro
Posts: 1316
Chapter: North
Type: Supporting Member
Member Since: 2008
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« Reply #27 on: May 16, 2012, 07:42:09 PM » |
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Sorry, any good wrench that works at the "p" store could do better if he was that good.
That place sucks. Its on the same list as walmart.
I'm pretty sure Performance could afford to pay someone more than a small single store bike shop. Just saying..... |
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ilikebmx999
IMBA Member #281619
OfflineCrystal Lake, IL
Sport
Posts: 228
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« Reply #28 on: May 16, 2012, 07:59:16 PM » |
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I'm pretty sure Performance could afford to pay someone more than a small single store bike shop. Just saying.....
Ive worked at both; they're honestly about on par $$ wise. |
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IllinoisRider
CAMBr Board Member
CAMBr North Treasurer
Slow but steady is my way
OfflineDuPage County
Pro
Posts: 1316
Chapter: North
Type: Supporting Member
Member Since: 2008
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« Reply #29 on: May 16, 2012, 08:42:36 PM » |
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Ive worked at both; they're honestly about on par $$ wise.
I don't know their pay system, but if there was a good mechanic they COULD afford to pay them more. That's all I'm saying. The implication that a good mechanic wouldn't work at Performance is kinda silly. Many people work because they make money and go where they're paid the most. |
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